Job Description

Job Description

Job Description

Airport Lounge Suite Host

Pay: $26.00 per hour

Job Summary

The Suite Host is a representation of the service and overall hospitality of the staff and the lounge and the main touchpoint the guest encounters at the Airport Dimensions supporting the Sapphire Lounge by The Club in LaGuardia Airport. The Suite Host supports the guest’s experience throughout the guest’s entire stay. The overall focus of the Suite Host is to be available to the guest at all times, offering elevated and premier hospitality, while addressing the guests’ individual needs.

Description:

A Suite Host is the dedicated point of contact for the guests during their entire stay in the suite. They will help prepare the space as needed and be in communication at all times with suite staff/kitchen staff to ensure proper preparations have been made in anticipation of the guests’ arrival. As the dedicated point of contact for guests during their stay duration the Suite Host’s priority is to make the guest feel taken care of. The overall goal of the Suite Host is to anticipate the needs of the guest, tailor the steps of service to meet the guests needs, and to coordinate with the lounge staff to deliver on that experience in a timely and reasonable manner.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience - Maintains a friendly, cheerful, and courteous demeanor at all times ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the ask of the guest, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension –Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Primary Job Duties

• Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Being accountable and taking ownership of the guest's experience from beginning to end.
• Employing the Guest First philosophy in meeting guests' needs and expectations.
• The ability to listen to the guest's needs, in turn offering recommendations, resulting in high satisfaction from the guest with the service they received.
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything they do.
• Knowledgeable about the lounge, each guest, and the surrounding area.
• Communicate with guests over the phone and in person.
• Provide all the information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking.
• Possess basic working knowledge of alcoholic beverages and food offerings.
• Complete paperwork related to daily sales, passenger counts and miscellaneous reporting.
• Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Other duties as assigned.

Minimum Acceptable Qualifications:

• Effective communication skills and willingness to work as part of a team.
• Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the company.
• Passion for servicing guests with initiative-taking solutions.
• Ability to follow directions and procedures, effective time management and organizational skills.
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Be able to stand during entire scheduled shift.
• Ability to manage the stress of a face-paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to forty pounds.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Report to work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Responsibilities:

• Prepare suite with guest amenities.
• Accurately obtain and record information prior to and during guest visit as needed.
• Provide elevate, personal service moments to the guest throughout their stay.
• Address any guest concerns in a timely manner.
• Anticipate any special moments based upon conversations with the guest.
• Coordinate with Back of House on food service expectations and planning.
• Personally greet guests when they arrive. Ensuring the guest has proper access and all information needed for their stay.
• Plan and execute departure strategy ensuring all guest needs were met during visit.

Benefits:

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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