Job Description

Job Description

About the Role

We are looking for a seasoned Product Analyst with experience in P&C insurance to join our diverse team in supporting a Generative AI initiative involving complex integrations across front end, MuleSoft APIs, and backend systems. This role will require on-site work from our Jersey City office, so please only apply if that is feasible for you.

Key Responsibilities:

• Collaborate with business and technical teams to gather and analyze requirements for Gen AI features.
• Translate business needs into user stories and technical specifications.
• Work closely with engineering teams to support integrations using Frontend technologies, MuleSoft, and backend services.
• Ensure alignment with insurance product rules, workflows, and regulatory requirements.
• Drive UAT and support go-live readiness.

Responsibilities

• 8+ years of experience as a Product Analyst or Business Analyst in P&C insurance.
• Strong understanding of Gen AI concepts and use cases.
• Hands-on experience with API integration projects, preferably using MuleSoft.
• Ability to work across UI, middleware, and backend layers.
• Excellent communication and stakeholder management skills.

Qualifications

Must-Have:

• 8+ years of experience as a Product Analyst or Business Analyst, with a strong focus on Property & Casualty (P&C) insurance.
• Proven expertise in insurance operations, including policy administration, claims, underwriting, and regulatory compliance.
• Demonstrated experience in driving complex integration projects, involving front-end, MuleSoft (or similar middleware), and backend systems.
• Strong track record of collaborating with cross-functional teams including developers, architects, data scientists, and QA.
• Experience working on AI/ML or Generative AI initiatives, particularly in regulated industries.
• Solid understanding of API integrations, data contracts, and end-to-end data flows in enterprise systems.
• Proficiency with Agile delivery frameworks, backlog grooming, user story creation, and sprint planning.
• Strong skills in requirements gathering, process mapping, impact analysis, and stakeholder communication.
• Hands-on experience using tools like JIRA, Confluence, Figma, or other product collaboration platforms.

Nice-to-Have:

• Exposure to Generative AI tools and platforms, including LLMs and prompt engineering.
• Familiarity with insurance core platforms (e.g., Guidewire, Duck Creek).
• Experience integrating AI features into customer-facing portals or internal underwriting tools.
• Understanding of data governance, security, and compliance specific to AI in the insurance sector.
• Background in UI/UX collaboration and iterative prototyping.

**We're open to both independent contractors and FTE hires for this role**

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit

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Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

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